Order & Shipping FAQ

How long does order processing take?

Orders are generally processed within 1–3 business days after payment is confirmed.

How long does delivery take?

Most orders are expected to arrive within approximately 7–20 business days after shipment. Delivery times can vary by destination, supplier, carrier, customs and other factors outside our control.

Do you offer free shipping?

Eligible U.S. orders receive FREE Standard Shipping. Other destinations may have shipping charges shown at checkout.

Will I receive tracking?

Yes. When tracking information becomes available, it is sent to the email address used at checkout. Carrier tracking can take a little time to update after the tracking number is issued.

Can an order arrive in more than one package?

Yes. Some items may ship separately when they are fulfilled by different suppliers or warehouses. You may receive more than one package and tracking number for a single order.

Can I cancel an order?

You may request cancellation within 1 hour of placing the order, provided it has not already entered processing or shipment. After that time, cancellation cannot be guaranteed.

What is your return window?

Eligible return requests may be made within 30 days after receiving an item. Items must meet the conditions in our Return & Refund Policy. Opened or used beauty and personal-care products may have hygiene-related return restrictions unless they are damaged, defective or incorrect.

What if my order is damaged, incorrect or delayed?

Contact Trendora as soon as possible and include your order number and, where relevant, photos of the issue. If an order appears delayed or lost, check the tracking first, then contact us so we can investigate.

How do I contact Trendora?

Use the Contact page and include your order number plus the email address used at checkout for faster assistance.