Refund policy

Trendora Return & Refund Policy

We want you to be satisfied with your purchase from Trendora. We offer a 30-day return period, which means you may request a return within 30 days after receiving your item.

Return Eligibility

To qualify for a return, the item must be in the same condition in which you received it, unused, unopened where applicable, and in its original packaging. You may also be asked to provide proof of purchase.

For hygiene and safety reasons, certain beauty, cosmetic, or personal-care products that have been opened, used, or had their protective seal removed may not be eligible for return, except where the product is defective, damaged, incorrect, or applicable law requires otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible. Please include your order number and, where possible, photographs showing the issue so we can evaluate the problem and provide an appropriate solution.

Cancellations

Orders may be cancelled within 1 hour of being placed, provided the order has not already been processed or shipped. After this period, we cannot guarantee that an order can be cancelled.

How to Request a Return

Please contact Trendora through the contact information provided on our website before returning an item. Returns sent without first requesting a return may not be accepted.

If your return is approved, we will provide instructions explaining where and how to return your item. Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or we state otherwise.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please remember that banks and payment providers may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error on our part.

Exchanges

If you would like a different product, shade, or variation, please contact us. Where available, the quickest option may be to return the eligible item and place a new order after the return has been approved.

Non-Returnable Items

Certain items may not be eligible for return, including used or opened cosmetics and personal-care products for hygiene reasons, gift cards, and other products identified as final sale or non-returnable, except where required by applicable law.

Contact Us
If you have questions about a return, refund, cancellation, or damaged order, please contact Trendora at glassoppleota@gmail.com. Please include your order number when contacting us about an existing order.